How did you become a guest relations manager? Indri Murtiandari: I have been in the front office operation for the past three years and have held many positions. I started as a front desk agent, and ...

Tell us about your role. I oversee and assist with the daily tasks of the executive lounge and guest relations team. Together with my team, we mainly take care of VIPs and long stay guests. Generally ...

Guest relations officers working at the coalface of the hotel industry discuss how their jobs can make or break a guest’s experience. What originally attracted you to work in guest relations? Yvonne ...