Salesforce has announced some new Internet of Things (IoT) capabilities for its Service Cloud console to enable companies to automate requests for sending out customer service representatives.

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

Tracking parts of the business is the most effective way to manage it from a distance. CRM systems designed as field service management software solutions are masters at tracking everything from ...

In today's rapidly evolving field service sector, the difference between success and failure often hinges on a simple yet crucial element: the integration of technology. Imagine a scenario where a ...

Salesforce on Wednesday announced the addition of IoT Insights to Field Service Lightning. The new tool enables signals from Internet of Things devices to appear directly on the Salesforce Service ...

New York, New York--(Newsfile Corp. - February 6, 2026) - Knockio announced Knockio Growth, a single platform that combines door to door sales canvassing with a built-in CRM make it the best field ...

When you’re fielding customer calls and managing a team of techs and a warehouse of inventory, a good field service management platform can make the difference between failure and success. Field ...

When consumers sign up for a service contract, a question lingers in the back of their minds: “Will this company be able to keep its service commitment for the money this contract costs?” The reality ...

Today we are surrounded by so many techy acronyms: IoT, ML, AI, VR, CX, (to name a few), that we sometimes forget about one of the originals: CRM. Doing simple searches of CRM solutions, you find ...

Salesforce Adds IoT Insights to Its Field Service CRM Platform With the data from the Internet of Things (IoT) combined with customer relationship management (CRM), companies will have a better idea ...