Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...

After bringing its pared-down Android app Messenger Lite to mature markets like the US and UK last autumn, Facebook is expanding its features to ramp up engagement. Today, the company announced that ...

Facebook is planning to provide developers with toolkits for customer service chatbots and live chat APIs, according to a few sources that spoke with TechCrunch. The company will debut the new ...

SAN FRANCISCO — You already chat with friends on Facebook Messenger. Now Messenger wants you to chat with businesses and get updates from them, too. That's the future Facebook pitched Tuesday at f8, ...

M won’t be the only artificial intelligence on Facebook Messenger. Facebook has given some developers access to an unannounced Chat SDK that allows them to build interactive experiences and “bots” in ...

Facebook Messenger by Crisp App combines two services that many of us hold near and dear: Facebook chat and VoiP. The app aims to one-up Facebook’s existing chat service by adding its own free VoiP ...

Facebook Messenger's instant messaging, group chat, video call and SMS support features have helped make it one of the most popular messaging apps. Now, there's yet another reason to use it, with ...

At Facebook’s annual developer conference last year, CEO Mark Zuckerberg unveiled his company’s grand vision for the future of its Messenger communications platform: chat bots. "We think that you ...

Facebook's plan to unify its messaging apps is beginning to take shape. The company will begin incorporating more of Messenger's features into Instagram's in-app chat, including the ability to send ...

Facebook released free-to-use Messenger Rooms, allowing multiple people to do video chat in a single array of windows at one time. Using this platform is relatively simple if all users already have a ...

Becoming friends with someone on Facebook Messenger just became a lot easier. In a new update that started to roll out Thursday, Facebook's chat app now has Messenger Codes -- circular patterns around ...

If you've recently updated your Facebook Messenger smartphone app, you may have noticed something was different. Yep: Facebook has added some color to the long-standing white-and-blue Messenger logo.