Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Comcast ranks 3rd on our list of worst companies for customer service. Its lack of consideration for its customers is legendary among Internet users. If you follow the link, you can read some shocking ...

Automation can’t replace human agents without the risk of operational disruption and a worse customer experience, the firm ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you're looking for the best customer service in travel, you might be ...

And, finally, the ultimate worst company for customer service is Mediacom. It is another cable television and communications provider. Surprised? Probably not. It was, as well, evaluated in two ...